INFORMATION & POLICIES

Thank you for choosing Spiracle Music for your singing lessons!!

All booked in person and online lessons must adhere to the following policies:

*Your commitment to Spiracle Music for lesson(s) is made once you are booked into the online calendar

either by yourself or by your Vocal Coach (upon receipt of your request for lessons).

►Payments can be made either in advance online by credit card(see the link in your invoice – approx. 4% PayPal fee applies) or by debit via online banking email transfer (send to: info@spiracle.ca)  or by cash or cheque in person at the time of the lesson.

►Term Private Lessons are paid in monthly installments(due on the 1^st of each month). Late enrollments are pro-rated. You will automatically receive an invoice two weeks before the next month.

►Group Term Lessons require a minimum of five students in order to run. These lessons are paid for in full for the whole term (due on the 1^st of the first month). Monthly post-dated cheques are also accepted. 

►CANCELLATION POLICY FOR TERM ENROLLMENT: a minimum of TWO WEEKS notice or the equivalent in funds is required as a cancellation fee should you need to end your term commitment early due to significant unforeseen circumstances (such as unexpected financial hardship or medical reasons).

►For Private Individual Lessons please be aware that as these lessons do not require a commitment, space availability may be limited and only booked time slots are guaranteed.

►Please record your next lesson time to make sure you arrive on time and to ensure the full length of your session. This time is reserved just for you.

ADDITIONAL POLICIES

• Lessons do not run on statutory holidays/long weekends or SPRING BREAK.

• Term System: Your given time slot is reserved for you indefinitely. To confirm your ongoing enrollment (depending on which term), I will be contacting you one month before the end of the term to either: confirm or cancel your enrollment for the next term or, to provide you with an enrollment withdrawal deadline. If no withdrawal request is received by the deadline, you will automatically be enrolled and billed for the following term.

Winter Term: January – March    Summer Term: July – August

Spring Term: April – June      Fall Term: Sept. – Dec. 20^th (date changes annually)

• REFUNDS: T

-Weekly students are allowed to cancel two lessons per term for a refund. Bi-weekly students can cancel one lesson per term. All other lessons will be forfeited if missed. *Make up lessons are no longer offered. Swapping lessons is recommended over cancelling when possible.

-if the instructor cancels the lesson, you will receive a full refund for that lesson.

-approved early term withdrawal with two weeks notice - must meet requirements specified in the Cancellation Policy for Enrollment – see above). 

• CANCELLING A LESSON: Please provide notice by the end of the business day the day prior (by 5pm) is in order to receive a refund. This is to allow enough time to offer your lesson to someone else. The best methods to cancel are by texting or calling (250-881-4242) or directly in the online calendar(as these methods happen in real time). If you email to cancel your lesson the messages sometimes do not come through and I am often busy teaching, so make sure you email well in advance or I may not get the message in time. Lessons cancelled on short notice or without notice will not receive a refund and will be charged in full (unless I decide to make an exception due to illness etc…). If you are cancelling the same day as your lesson please call or text me directly ASAP at 250-881-4242, so I know you are not coming and can plan my day accordingly.

• LESSON SWAPS: in effort to create more flexibility for you, you are welcome to switch your lesson time with another calendar opening of the same length, as long as you do it at least two days before your original lesson(so that I have enough time to re-open your original lesson for everyone else). One SWAP allowed per week.

• EXTENDED ABSENCES (if you will be missing two lessons or more minimum): such as family vacation time and other substantial breaks are the only exceptions to your term commitment but, one months notice must be provided in order to not be charged or given credit instead. It is important for parents to make note of this especially!!

• NSF: the fee for an NSF cheque is $20.

• RECITAL FEE: a small fee of $5 or less may be charged to your account once per term to cover the downloading of recital song, karaoke and/or sheet music and lyrics.

• LATE FEES: any outstanding balance which has not been paid by the end of the month in which is due, may be subject to a $5 recurring monthly late fee until all fees are paid and up to date.

• PAYPAL PAYMENTS: please be aware that all online payments made through the website/invoices are via PayPal. PayPal takes a fee, so I have to charge an additional small fee for these types of payments (added automatically).

YOU PREVIOUSLY AGREED TO THESE POLICIES WHEN YOU REGISTERED ONLINE (you clicked on the policies check box). This is your hard copy. Please keep this information on hand for your records. Please let me know at any time if you have any questions…Now let’s get started!!